Refund policy

At Crestial, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return items within 30 days of delivery.

Return Conditions:

• Items must be unused and in their original packaging.

• A receipt or proof of purchase must be included.

Refunds:

• Refunds will be issued to your original payment method.

• Shipping fees are non-refundable.

• Please allow 5–7 business days for the refund to process after we receive the returned items.

How to Initiate a Return:

1. Contact us:
   📞 Phone: 415-821-0751
   📧 Email: crestialshop@gmail.com

2. Provide your order number and reason for the return.

3. Follow the instructions we send to complete your return.

For any questions or assistance regarding returns and refunds, please reach out to our support team.